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Specific solution · Digital Transformation

Enterprise applications

Change the application without losing the operation.

EINO connects customer, employee, case, data, and core business workflows across the systems an organization already depends on. We modernize in controlled increments so people can keep working while the application estate changes.

Discuss your contextExplore capabilities

Connected workflow trace

Approved handoff
Customer workOperationsIntegration busReview + return

Evidence framework

Define proof before production.

Baselines and targets are agreed for each engagement. These dimensions shape what the team evaluates; they are not promised historical results.

Task + adoption

Can people complete the work?

Measure the whole task with representative users, channels, handoffs, and accessibility needs.

  • Task completion
  • Cycle time
  • User adoption
  • Handoff demand

Data + process

Does the operation stay intact?

Reconcile records, business rules, exceptions, and approvals through coexistence and cutover.

  • Reconciliation
  • Process exceptions
  • Cutover defects
  • Rollback readiness

Support + ownership

Can teams change and support it?

Test service health, support demand, release controls, and accountable ownership before scale.

  • Support demand
  • Recovery time
  • Change lead time
  • Owner coverage

Solution portfolio

Five application capabilities, one operating system.

Each record starts with a business workflow, then connects experience, data, integration, controls, and support around it. Platforms are selected to fit the operation—not the other way around.

CRM

CRM + Customer Service Platforms

Give sales and service teams one dependable path through customer work.

Connect customer history, interactions, requests, knowledge, and fulfillment while preserving consent, access, service rules, and accountable handoffs.

Technical capability

  • Customer + account data model
  • Omnichannel service + routing
  • Sales process + pipeline workflow
  • Knowledge + self-service integration
  • Field service + fulfillment integration
  • Consent, access + audit controls

Business application

  • Customer onboarding
  • Sales + account management
  • Contact-center service
  • Complaint + request handling
  • Field service coordination
  • Partner service

Published results + market benchmarks

External research and case-study benchmarks. Results vary by use case.

≈10%

lower average handle time

Iron Mountain service workflow case study
70%

lower chat abandonment

From 5% to 1.5% in the same service operation
8%

fewer repeat calls

Iron Mountain service-agent implementation
9→4.8 days

case turnaround

Samsung UK & Ireland B2B support case
APP

Enterprise Application Development

Build the application around the job, its users, and its operating owner.

Engineer web, mobile, low-code, or composable applications with production-grade accessibility, security, integration, testing, release, and support.

Technical capability

  • Workflow + service design
  • Web + mobile engineering
  • Low-code with governed extension
  • Role-based access + accessibility
  • Automated testing + release pipelines
  • Product analytics + support telemetry

Business application

  • Field operations
  • Employee services
  • Partner portals
  • Operational reporting
  • Approvals + requests
  • Specialist line-of-business tools

Published results + market benchmarks

External research and case-study benchmarks. Results vary by use case.

50%

less development time

Forrester composite of 13 interviewed organizations
250 hrs

saved per user annually

High-impact use cases in the commissioned study
1M hrs

cumulative year-three efficiency

Modeled 30,000-employee composite organization
$31M

modeled net present value

Three-year composite analysis; not a general forecast
INT

Data Migration + Application Integration

Move trusted records and connect systems without hiding ownership.

Profile, map, cleanse, reconcile, and cut over data while APIs, events, and managed interfaces keep current and target applications working together.

Technical capability

  • Data profiling + quality rules
  • Canonical mapping + transformation
  • API + event integration
  • Master + reference data controls
  • Reconciliation + exception queues
  • Cutover rehearsal + rollback

Business application

  • Platform migration
  • Customer 360
  • Merger + acquisition integration
  • Partner + supplier connectivity
  • Core-to-channel integration
  • Legacy system retirement

Published results + market benchmarks

External research and case-study benchmarks. Results vary by use case.

92%

less development time

Invesco API-led integration case study
89+

APIs built in 12 months

Connecting Invesco product teams and systems
30%

faster integrations

AXA Luxembourg customer-view program
60%

API reuse

Reuse reported for future AXA projects
CAS

Workflow + Case Management

Route work, evidence, decisions, and exceptions to the right owner.

Create traceable case lifecycles across teams and channels, with service levels, queues, approvals, documents, and human review represented explicitly.

Technical capability

  • Case + state model
  • Rules, routing + service levels
  • Queues + workload management
  • Document + evidence handling
  • Escalation + human review
  • Audit trail + operational reporting

Business application

  • Citizen + member services
  • Claims + complaints
  • IT + employee service
  • Regulatory casework
  • Incident + exception management
  • Benefits + eligibility processing

Published results + market benchmarks

External research and case-study benchmarks. Results vary by use case.

1.2M

work hours reclaimed

ServiceNow employee and customer self-service case
$167M

self-service savings

ServiceNow internal customer-support program
44%

lower median time to relief

Cases with an attached knowledge article
96%

virtual-agent completion

ServiceNow internal support workflow
ERP

ERP + Core Business Applications

Change core transactions with process control and financial integrity intact.

Shape finance, procurement, supply-chain, asset, and workforce applications around standard processes where possible and deliberate differentiation where it matters.

Technical capability

  • Process + control harmonization
  • Finance + procurement configuration
  • Supply-chain + asset integration
  • Data conversion + reconciliation
  • Extension + reporting strategy
  • Release, access + segregation controls

Business application

  • Record to report
  • Procure to pay
  • Order to cash
  • Inventory + fulfillment
  • Asset maintenance
  • Workforce administration

Published results + market benchmarks

External research and case-study benchmarks. Results vary by use case.

2×

faster month-end close

Sonnedix UK finance operation
13

legacy systems retired

Sonnedix global ERP consolidation
25%

faster invoice processing

Western Sugar Cooperative customer result
500 hrs/mo

invoice work saved

De Agostini vendor-invoice automation
View research sources (10)

These are external benchmarks, estimates, and published case-study results—not guaranteed EINO outcomes. Results depend on scope, system conditions, implementation, and operating context.

  1. 01

    Salesforce · 2024 · Customer case study

    Iron Mountain achieves peak productivity with Einstein AI

    Service-operation results from Iron Mountain, including handle time, repeat calls, and chat abandonment. The implementation used Salesforce products and AI-assisted workflows.

    Read source
  2. 02

    Salesforce · 2020 · Customer case study

    Samsung Electronics UK & Ireland gives B2B customers a faster and smarter experience

    Case volumes, turnaround time, channel adoption, and customer-service measures from one B2B support center using Service Cloud.

    Read source
  3. 03

    Microsoft + Forrester Consulting · 2024 · Commissioned economic study

    The Total Economic Impact of Microsoft Power Apps

    Forrester interviewed 13 organizations and modeled a 30,000-employee composite. Values are modeled platform-specific findings, not independent market averages.

    Read source
  4. 04

    MuleSoft · 2020 · Customer case study

    Invesco cuts development time by 92% with API-led integration

    Integration delivery, API, system, and prospect-response measures from Invesco’s API-led integration program.

    Read source
  5. 05

    MuleSoft · 2020 · Customer case study

    AXA Luxembourg connects systems for a single customer view

    Delivery, manual-work, claims, and API-reuse measures from AXA Luxembourg’s integration and customer-view program.

    Read source
  6. 06

    ServiceNow · 2025 · Company case study

    ServiceNow delivers exceptional service at scale

    ServiceNow reports internal customer and employee self-service results for its CSM and ITSM implementation.

    Read source
  7. 07

    ServiceNow · 2024 · Company program report

    Using our own solutions to improve work experiences and productivity

    Operational measures published for ServiceNow’s internal digital-workflow program, including case relief and virtual-agent completion.

    Read source
  8. 08

    SAP · 2025 · Customer case study

    Sonnedix: Boosting renewable energy production and sustainable growth using next-generation cloud ERP

    Global ERP consolidation measures from Sonnedix, including close speed, countries, entities, and retired systems.

    Read source
  9. 09

    SAP · 2025 · Customer case study

    Western Sugar: Automating invoice processing with AI

    Invoice time, volume, and processing-cost results from Western Sugar Cooperative’s accounts-payable workflow.

    Read source
  10. 10

    SAP · 2024 · Customer case study

    De Agostini: Automating paper-based invoice processes

    Automation rate, volume, and manual-time results from De Agostini’s vendor-invoice workflow.

    Read source

Operating contexts

The constraints shape the system.

Information sensitivity, decision authority, service expectations, and review obligations change what a responsible implementation requires.

GOV

Government + public services

Public-facing services must connect eligibility, evidence, case decisions, records retention, accessibility, and human authority across organizational boundaries.

  • Citizen casework
  • Records + evidence
  • Accessible service
HLT

Healthcare + life sciences

Administrative and regulated workflows need sensitive-data boundaries, role-specific access, validated changes, and dependable coordination with clinical or quality systems.

  • Member + patient service
  • Quality workflows
  • Regulated records
OPS

Industrial + consumer operations

High-volume orders, assets, service, and supply-chain work depend on offline resilience, partner integration, transaction integrity, and visible exception ownership.

  • Field operations
  • Order + service flow
  • Supply-chain exceptions

Enterprise architecture

Keep work moving across old and new systems.

A production application estate connects current systems, governed transition mechanisms, target services, and day-two operations. Identity, security, observability, cost, recovery, and ownership cross every stage.

01

Current application estate

Systems of record, local tools, data stores, interfaces, controls, users, and service obligations establish the real starting point.

02

Transition boundary

APIs, events, adapters, identity federation, and coexistence rules separate change from the applications that must keep running.

03

Data + process movement

Mapped data, workflow states, reconciliation, exception queues, rehearsals, and rollback evidence control each increment.

04

Target applications

Configured products, custom services, channels, analytics, and core platforms support the agreed process and ownership model.

05

Operate + evolve

Monitoring, support, recovery, release controls, product ownership, cost signals, and retirement actions sustain the system after cutover.

Controls that cross the system

  • Identity + access
  • Security + audit
  • Observability + support
  • Cost + license ownership
  • Recovery + rollback
  • Product + data ownership

Deployment patterns

  • Phased coexistence
  • Workflow-by-workflow
  • Parallel operation
  • Controlled cutover

Selected around data, integration, control, performance, and ownership requirements.

Application strategy

Make a decision for every application and dependency.

The right action depends on business fit, process differentiation, data integrity, integration depth, service risk, cost, and the team that will own the result.

Coexistence is an architecture decision

When old and new applications run together, explicit systems of record, synchronization rules, exception ownership, and retirement criteria prevent a temporary state from becoming permanent ambiguity.

  1. 01

    Stabilize

    Retain

    Keep an application when it still fits the process, risk, cost, and support model; remove avoidable change around it.

  2. 02

    Connect

    Integrate

    Expose governed data or functions when the application remains useful but must participate in a wider workflow.

  3. 03

    Move

    Rehost

    Change the hosting environment when infrastructure is the constraint and application behavior should remain stable.

  4. 04

    Improve

    Replatform

    Adopt a new runtime or managed service when it reduces operating friction without requiring a full process redesign.

  5. 05

    Reshape

    Refactor

    Change application structure when release speed, maintainability, scale, or integration limits justify deeper engineering.

  6. 06

    Renew

    Replace

    Select and configure a new product when a standard platform fits the process better than continued custom change.

  7. 07

    Remove

    Retire

    Decommission redundant capability only after data retention, downstream dependencies, user exit, and recovery evidence are complete.

Delivery path

Move from operating evidence to owned change.

Five stages keep coexistence, cutover, rollback, adoption, and operating ownership visible from the first process map through production.

  1. 01Frame

    What work must remain dependable?

    Map users, processes, systems, service levels, data authority, pain points, constraints, and the baseline for adoption and task completion.

    Current-state findings + measures
  2. 02Shape

    How can change coexist safely?

    Choose application decisions, target boundaries, data ownership, integration contracts, coexistence rules, controls, and named operating owners.

    Target architecture + transition plan
  3. 03Make

    What is the first complete workflow?

    Build one end-to-end slice with real users, data, integrations, support telemetry, migration tooling, and adoption material.

    Integrated production slice
  4. 04Prove

    Can we cut over—and reverse?

    Rehearse reconciliation, load, security, failure, support, cutover, rollback, and user adoption under representative operating conditions.

    Evidence + cutover decision
  5. 05Operate

    Who owns service and change?

    Transfer support and product ownership, monitor service and cost, manage releases, close exceptions, and retire superseded components deliberately.

    Operating ownership + roadmap

A concrete place to begin

Map the application estate around the work.

An Enterprise Application Landscape Assessment turns scattered application concerns into a prioritized architecture and a controlled first delivery recommendation.

Assessment outputs

  • Current-state application, workflow + dependency findings
  • Prioritized retain, integrate, move, change, replace + retire decisions
  • Target application, data + integration architecture
  • Evidence plan for reconciliation, service, controls + adoption
  • Coexistence, cutover, rollback + retirement path
  • First delivery recommendation + accountable owners
Plan an application assessmentSee how EINO works